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Pro-Lite Warranty
Repair Procedure
Warranty on Repairs


Pro-Lite Warranty
Warranty may vary from product to product.

PRO-LITE, INC. warrants to the original consumer that each of its PRO-LITE products and all components therein contained will be free from defects in materials and/or workmanship for one year from the date of purchase. Any warranty hereunder is extended only to the original consumer purchaser and is not assignable.

In the event of malfunction or other indication of failure attributable directly to faulty workmanship and/or material, PRO-LITE, INC will at its option, repair or replace said products or components to whatever extent it shall deem necessary to restore said product to proper operating condition, provided the consumer purchaser has previously returned the enclosed Warrants Registration Card to PRO-LITE, INC. Before returning a product for repair, the customer must call PRO-LITE, INC. Customer Service at (714) 668-9988 for a Return Materials Number. This number should be included with the customer's mailing address and telephone number when the product is returned. Products should be returned to: PRO-LITE, INC., Attention: Warranty/Repair, 3505 Cadillac Ave. Bldg. D, Costa Mesa, CA 92626 (postage prepaid). During the first year after the date of purchase, all labor and materials will be provided without charge. There shall be no warranty for either parts or labor after the expiration of one year from the date of purchase. PRO-LITE, INC does not warranty bulbs in combivision or fluorescent board products.

Units must be returned postage prepaid. It is recommended that the unit be insured when shipped. Units returned for which a Warranty Registration Card has not been submitted or out-of-warranty units returned will be repaired or replaced (at the option of PRO-LITE, INC) and the customer will be charged for parts and labor

Products will be returned to customer after repair or replacement has been completed by carrier and method chosen by PRO-LITE, INC. to any destination within the United States of America. Should the customer desire some other specific form of conveyance, or be located outside the border of the U. S. then the customer must bear the cost of return shipment.

The customer shall be solely responsible for failure of any PRO-LITE, INC. product or component thereof, resulting from accident, abuse or misapplication of the product, and PRO-LITE, INC. assumes no liability as a consequence of such events under the terms of the Warranty.

This Warranty gives you specific legal rights and you also have other rights that vary from state to state.

This Warranty is in lieu of all other express warranties, which now or hereafter might otherwise arise with respect to this product. ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR USE SHALL HAVE NO GREATER DURATION THAN THE PERIOD FOR THE EXPRESS WRITTEN WARRANTY APPLICABLE TO THIS PRODUCT AS SHOWN ABOVE AND SHALL TERMINATE AUTOMATICALLY AT THE EXPIRATION OF SUCH PERIOD. No action shall be brought for breach of any implied or express warranty after one year subsequent to the expiration of the period of the express written warranty. (Some states do not allow limitations or how long an implied warranty lasts, so this limitation may not apply to you.)

Incidental and consequential damages caused by malfunctions, defect, or otherwise and with respect to breach of any express or implied warranty, are not the responsibility of PRO-LITE, INC. and to the extent permitted by law are hereby excluded both for property and, to the extent of unconscionable, for personal injury damage. (Some states do not allow the exclusion or limitations of incidental or consequential damages, so the above may not apply to you.)

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Repair Procedure

Step 1: Determine that sign has a problem that can not be repaired on customer end.
            (Click here to go to the online Troubleshooter)
Step 2: Determine if your sign is under warranty.
            (View Warranty information below)
Step 3: Contact Pro-Lite Repair Department @ 714-668-9988 x106
Step 4: Request RMA# (Return Materials Authorization Number)
 
WARRANTY FACTS
1) Pro-Lite products carry a 1 year manufacturers warranty unless otherwise specified.
2) Warranty validation (any 1 of the below verifies warranty)
     a) Warranty Card is on file WITH proof of purchase receipt.
                                    OR
     b) Verified in our accounting database showing purchase made within 1st year.
                                    OR
     c) A COPY or FAXED copy of the receipt showing proof of purchase within 1 year.
3) Supplying a warranty card at time of repair, after 30 days of purchase, DOES NOT
     satisfy a valid warranty.
4) We do not accept a verbal as proof that a warranty card was mailed in. If customer
     mailed in the warranty card, we will have the customer on file. If customer did not
     mail in the warranty card, customer will be required to supply a copy of the receipt
     showing purchase was made within the year.
5) Remember, "WARRANTY STATUS" must be known before RMA is issued and Pro-Lite
     product is returned for repair.
 
OUT-OF-WARRANTY FACTS
1) Cost to repair sign is $65 plus shipping and handling
 
SHIPPING
1) IF UNDER WARRANTY, customer must pay for shipping to the Pro-Lite facility. Pro-Lite
     will pay for the shipping to return the sign to the customer as long as the shipping
     address is within the U.S.; STANDARD GROUND service ONLY.
2) IF OUT OF WARRANTY, customer must pay for shipping to and from the Pro-Lite
      facility.
 
HOW SIGNS ARE REPAIRED
For any returned sign, Pro-Lite, Inc. will at its option, repair or replace display to whatever extent it shall deem necessary to restore display to proper operating condition.
  
RMA # (Return Materials Authorization Number)
1) Pro-Lite representative will issue RMA upon warranty status verification.
2) RMA MUST APPEAR ON OUTSIDE OF DELIVERY PACKAGE OTHERWISE PACKAGE WILL BE
     REFUSED.
3) Any UNAUTHORIZED RMA#'s will also be refused.
  
LENGTH OF TIME TO REPAIR
Excluding shipping time, weekends, events, and holidays, display should only be in our facility for no longer than 4 days.


Warranty on Repairs

The repair warranty will be effective immediately upon leaving the Pro-Lite facility. This period (warranty) will be no longer than 5 weeks from time of repair.

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